Support Services

At Cullen IT Consultancy we provide professional IT support and solutions with a personal service.  Whether you are a one person, one computer operation or a multi-site, multi-server enterprise, we can help with a support solution that is right for you.

We offer a range of services that are tailor made to help your companies computer systems run smoothly, taking away the headache of day to day maintenance tasks so you can get on with the important business of running your company, not running around after your computers.
We can support all of the following platforms:

Windows Clients (XP, Vista, Windows 7)
Windows Server (NT,2000, 2003, 2008)
Microsoft Small Business Server (2003, 2008)
Microsoft Exchange Server (5.5-2007)
Microsoft SQL Server (7-2008)
Network Infrastructure

You can also be sure that when you have Cullen IT look after your computers that you are employing an IT firm with the professional credentials to back us up.   You wouldn’t let a non-CORGI registered plumber loose on your central heating system, don’t let unqualified IT people touch your computers!
As well as being a Registered Microsoft Partner, we are a Microsoft Small Business Specialist and a Citrix Certified Administrator.  For more information on our extensive range of professional certifications, just take a look at our Qualifications page.

These are some examples of the support services we provide.  If you are looking for something but don’t see it here, then please phone (02081) 335475 or fill in the contact form.

Ad Hoc Support
Got a problem with your existing computers and need them fixed in a hurry?  Then our ad hoc support service is right for you.
We won’t try and charge you extra for a server problem either.  With one low hourly rate for on-site support you always know that when the bill comes, it won’t be with a sting in the tail.  And if you go slightly over the hour, we always round down rather than up!
You aren’t restricted to one computer either!  Spyware problems on a PC, an e-mail problem on your server?  We will take a look at them all and never charge you a penny above our standard hourly rate.

In an urgent hurry to get that issue resolved right away?  We don’t always have to come out on site to fix your problem.  If you have access to the internet and an e-mail account, we can securely connect to your machine remotely and fix it before your eyes.  Even better, we charge you less for it!

Time Bank Support
Looking for a more structured ad hoc solution, but don’t require a full support contract?  Then why not purchase time bank hours with us?  By purchasing support hours in bundles up front you get the peace of mind knowing that we are there when you need us.   You also benefit from a reduction in price over our standard hourly rate, so whether you buy five, ten or even fifty hours of support with us, you can be sure you are getting the best value IT support for your money.

Support Contract
We are now so reliant on computers for our businesses sometimes you need a little more peace of mind than knowing we are at the end of the phone if you have a problem.  You want to know your computers are being monitored for any issues that may arise now, or even in the near future.  You want to be sure that they are up to date with the latest updates and security patches from Microsoft and your antivirus/spyware supplier.  If this is the case then a support contract will put your mind at ease, and your computers in safe hands.

Each support contract is fully tailored to the customers requirements, and can either be paid monthly, or annually.  As with our ad hoc service, we offer discounts for an annual contract that is paid up front.
Standard items that are included in a support contract include:

PC support and management
Server hardware and software monitoring and administration
Microsoft Patch management
Backup monitoring and administration
Antivirus and spyware updating and monitoring
Network hardware management
Network monitoring

If you would like further information on any of our support packages then please call us on (02081) 335475, or fill in the contact form.